Servicing & Warranty


Servicing


Many products need servicing over time, and a watch is no exception. If you require your watch to have a service or a repair, our watch technicians at our authorised service centre in Birmingham, England can help. We offer two services:

Maintenance

Over time a watch goes through daily stresses and strains. For watches that require some tender loving care, our technicians offer a full professional service which involves cleaning the watch, battery testing and replacement, ATM control, examination of any wear and tear and replacement of worn parts such as gaskets.

Repair

If your watch has accidentally suffered some damage or has a fault, you can send in your watch to our technicians for repair. Our technicians will assess and repair any issues found. Upon any repairs, we also examine the watch for any other issues as carried out in our maintenance service mentioned above.

Please get in touch with us at support@iota.london with details of what service you require and any other information that may help with the servicing of your watch.

We will review any requests and reply with cost estimates, how long the service or repair may take as well as how and the where the watch should be sent and packaged.

Warranty


All Iota watches have a warranty period of 5 years from the date of purchase. This warranty covers material and manufacturing defects.

The following components: watch movement, hands, dial and strap are covered during the warranty period . These will be repaired or if the defect is serious, a replacement watch will be issued, at the discretion of Iota.

Damage resulting from improper handling, lack of care, accidents, water damage, or normal wear and tear are not covered. Battery replacement is covered under warranty if the battery dies in the first 12 months of ownership.

Batteries naturally degrade over time and can be replaced at most local watch service centres when exhausted.

This warranty is void if the watch or strap has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.